FAQ
Frequently Asked Questions
Trade-Only • UK-Wide SupplyWho is Value Gold Ltd?
Value Gold Ltd is a UK-based catering & wholesale food supplier in London (N17). We provide food, drinks, packaging and hygiene products to restaurants, cafés, takeaways and catering businesses across the UK.
Do you sell to the public?
No. We are a trade-only wholesaler. Supply is limited to registered business customers.
How can I place an order?
Add items to cart and complete checkout. For large or recurring orders, email us at support@valuegold.co.uk or call +44 020 8617 0921.
Where do you deliver?
We deliver UK-wide from our warehouse at Unit 3/5, Rosebery Industrial Park, London N17 9SR.
How long does delivery take?
London: 1–3 business days. Rest of UK: 3–5 business days. Pallet orders depend on courier scheduling.
Do you offer same-day or next-day delivery?
Yes, for urgent London orders subject to availability. Please contact us to confirm.
What payment methods do you accept?
Major debit/credit cards, bank transfer and approved trade accounts.
Can I collect from your warehouse?
Yes, trade customers can click & collect from London N17 during business hours (Mon–Fri, 9:00–17:30).
What is your return policy?
We have a 30-day return policy for eligible items. Goods must be unopened/unused in original packaging. Contact support@valuegold.co.uk before sending any returns.
Items sent back without prior approval will not be accepted.
How can I contact you?
Emailsupport@valuegold.co.uk Phone+44 020 8617 0921 WhatsAppwa.me/4402086170921 AddressUnit 3/5, Rosebery Industrial Park, London N17 9SR, United Kingdom